FAQ CENTER
Welcome to the braverra.com FAQ Center! Here you'll find answers to frequently asked questions about shopping, payment, shipping, returns, and exchanges.
1. Order-Related Issues
Q: How do I place an order?
A: Browse the products, select the size and quantity, click "Add to Cart," then click "Checkout" in your cart. Fill in your shipping address and payment information to complete your order.
Q: Can I modify or cancel my order?
A: Once your order is submitted, we will process it as soon as possible. Generally, it cannot be modified or canceled. For urgent processing, please contact our customer service email address as soon as possible.
Q: Will I receive a notification after my order is confirmed?
A: Yes, we will send a confirmation email after your order is successfully placed, containing order details and the estimated shipping time.
2. Payment and Billing
Q: What payment methods are supported?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment methods.
Q: Is the order a one-time payment?
A: Yes, all items are sold on a one-time basis; payment is collected in a single transaction at the time of order placement and will not automatically renew.
Q: How do I obtain an invoice and bill?
A: After successful payment, the system will generate an electronic bill and send it to your registered email address. For a paper invoice, please contact our customer service.
3. Shipping and Logistics
Q: How long does delivery take?
A: Orders within the US typically arrive within 3–7 business days, depending on your location and shipping method.
Q: How do I track my order?
A: After shipment, we will send you a tracking number. You can view real-time logistics information on the courier's website or the order page.
4. Returns and Refunds
Q: Can I return or exchange items?
A: Yes. Please ensure the item is in its original packaging, unused, and meets the return conditions. Please see the Return and Exchange Policy page for specific return and exchange procedures.
Q: How long does a refund take?
A: Refunds will be returned to the original payment account within 5–10 business days after receiving and verifying the returned item.
5. Account and Privacy
Q: Is my information secure?
A: We strictly adhere to our privacy policy and employ encryption and security measures to protect your personal information. Please see our Privacy Policy page for details.